If, for any reason, you are unsatisfied with a product you can email us at firstname.lastname@example.org and our team will provide all of the details for initiating a return. As soon as the returned product(s) are received back to our studio in good condition you will be issued a refund minus a restocking fee equal to 15% of the purchase price.
In order to process your return as quickly as possible we ask that your invoice number is clearly marked on all boxes. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our studio within 30 days from the delivery or pick-up date.
Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that any shipping and handling charges from the original order are not able to be refunded once these services have been provided by the carrier.
We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund. Custom orders, products marked as Final Sale, and lighting items are not able to be returned or refunded.