Terms of Sale
Orders
Coolican & Company accepts all standard forms of payment, including credit card, cheque, money order and e-transfer. We must receive payment, in full or in part (depending on order size), to begin an order. Lead time commences once an order has been paid for and all details have been finalized in writing.
Lead Times
The standard lead time for batch products is 8-12 weeks, depending on the product. Lead times for custom projects may be longer and are determined on a case-by-case basis.
Shipping & Handling
Coolican & Company offers a variety of trusted shipping options. We take responsibility for careful preparation and packing of every object that leaves our studio.
Rush Orders
The standard lead time for batch products is 8-12 weeks, depending on the product. Lead times for custom projects may be longer and are determined on a case-by-case basis.
Limited Warranty
Coolican & Company, Toronto, Canada, guarantees that the purchased products are free from defects in workmanship and materials for five years from the products’ date of delivery. In the unlikely event your piece arrives to you in less than perfect condition, please review our Returns policy and write to us at mail@coolicanandcompany.com immediately.
If any defects should arise during the product’s warranty period, Coolican & Company will repair or replace the affected part or parts of the product at our discretion and expense. Repairs or replacements must fulfil all Coolican & Company’s obligations under this warranty and exclude any right to compensation. This warranty does not cover damage or defects caused by:
External events and actions, including misuse of the product, inadequate or incorrect maintenance, or improper storage contrary to Coolican & Company recommendations.
The usage of third-party materials on the product or changes made to the product without prior agreement with Coolican & Company.
More intensive or abnormal use of the product than what can reasonably be expected for normal use.
Dramatic temperature or humidity variations or exposure to exceptional circumstances or conditions contrary to Coolican & Company recommendations.
Natural variations occurring in wood and leather cannot be considered defects, and Coolican & Company does not guarantee colour resistance, matching of colours and textures or the surface hardness of such materials.
Complaints under the warranty policy as described above must be reported in writing to Coolican & Company (mail@coolicanandcompany.com) within 30 days after they are discovered. Please note that our warranties are non-transferable, and cannot be extended to re-sold items.
Returns